RETURN POLICY AND MERCHANDISE WARRANTY

CHECOREPUESTOS S.A.S. currently has important commercial alliances with widely recognized auto parts suppliers, both Aftermarket and Original Equipment, which have demanding quality controls in their processes reflected in the final product, thus guaranteeing better products with a minimum of complaints associated with the durability and resistance of the parts put on the market. However, CHECOREPUESTOS S.A.S. has designed its return and warranty policy framed in two parts; the first based on current legislation and the continuous improvement processes that occur within the company; the second, seeks to raise the levels of after-sales service, providing timely and effective assistance to the requests that the client requires, thus generating confidence in the quality and support of the products that CHECOREPUESTOS S.A.S. offers its Clients.


PROCEDURE FOR RETURN OR WARRANTY OF GOODS

If you have any questions regarding the return or warranty of any product purchased from our company, please note the following:

Requirements:

1. Attach a copy of the invoice for the product to be returned (Verify that, to date, the invoice does not exceed 365 days)

2. Return or Warranty Form (Completely completed in all fields)

3. Reason for Return or Warranty

4. Product Evaluation

• For returns, it is essential that the product:
  1. Comply with optimal packaging conditions.
  2. It has not been installed
• For Guarantees, it is essential that the product:
  1. The defect in the claim must be evident; if the defect is not perceptible due to the product's characteristics, specify in detail what the defect is.
  
  

Once the above requirements are met, please follow these instructions:

1. Contact your sales advisor, who will evaluate the claim and follow up on it.

2. Arrange for the shipment of the product(s) being claimed. To do this, please pack the product(s) being claimed so that they cannot be affected upon return to CHECOREPUESTOS S.A.S. and attach the claim form for collection.

3. Once the delivery to the carrier is completed and the product(s) arrive(s) at the company's facilities, CHECOREPUESTOS S.A.S. will contact you within the next ten (10) business days to give a final response to your claim.

• In the event of an ACCEPTED response, CHECOREPUESTOS S.A.S. will contact you using your contact information to determine the appropriate compensation option:
  1. EXCHANGE OF MERCHANDISE: Subject to inventory availability at the time of contact, if positive, the product will be included in the next order generated by the customer with its respective documents.
  2. CREDIT NOTE: CHECOREPUESTOS S.A.S. will be sharing the corresponding accounting document through official media. Note: Merchandise exchanges only apply to warranty claims.
• In the event of a REJECTED response, CHECOREPUESTOS S.A.S. will issue a clear and sufficient written response explaining the reasons for the rejection.

SPECIFIC CONSIDERATIONS REGARDING RETURNS AND/OR WARRANTIES TO BE CLAIMED

1. About the claim form:

• Physical form: Complete the Return and Warranty Forms available on our website according to the product brand, or request them from our sales representatives. For warranty claims for products from brands and/or suppliers (NPR, BBR, SCHAEFFLER, FEBI), please complete the corresponding form, which can be found on our website. This is essential for responding to the claim in question. Failure to attach this form will result in the claim being rejected.
• The advisor's signature in no way constitutes acceptance of the return or guarantee; it guarantees that the merchandise is sold by CHECOREPUESTOS S.A.S.
  
  

2.  Regarding the reasons for the claim:

• In the case of a return, the reasons for return are as follows: 
  a. Customer error 
  b. Packaging does not match the product 
  c. Error by the advisor when placing the order 
  d. Shipping error

• In the case of a warranty, the attributable reasons are the following: 
  a. Malfunction 
  b. Manufacturing defect 
  c. Suboptimal performance 
  d. Incomplete product
  
  
• If there is a reason other than those stated above, please inform your advisor, who can clarify the situation accordingly.
  
  

3. About the packaging:

• When returning a product, its packaging, including any covers, wrappers, boxes, or packaging, must be in perfect condition and must have the protection initially provided.
• When it comes to warranty, both the merchandise and the packaging must be returned in the condition in which it is found.
  
  

4. About the collection:

• If the customer is located in Bogota and surrounding areas, the collection will be carried out by a carrier or company vehicle, as appropriate.
• If the customer is located outside of Bogota, the collection will be carried out by a carrier.
• The carriers designated by CHECOREPUESTOS S.A.S. for merchandise collection are: 
  a. AM Deliveries: Collects merchandise from customers in Bogota and surrounding areas.
  b. CHECOREPUESTOS S.A.S. Own Vehicle: Collects merchandise from customers in Bogota and surrounding areas. 
  c. Coordinadora Mercantil S.A. Collects merchandise from customers outside Bogota.

Please note that these are the carriers we currently use, but they may change at any time. If any changes are made, you will be notified immediately.

5. About costs:

• In the event of a return: 
  a. The cost of returning the merchandise must be borne by the customer, except in cases where the reason for the return is inherent to CHECOREPUESTOS S.A.S.; in such cases, the return will be made by the carrier designated by CHECOREPUESTOS S.A.S.
• In the case of a warranty: 
  a. The cost will be borne by CHECOREPUESTOS S.A.S., and the return of the merchandise must be made by the carrier designated by CHECOREPUESTOS S.A.S. 
  b. Under no circumstances will CHECOREPUESTOS S.A.S. cross-check accounts or refund money to its customers for returns or warranty claims sent by carriers that do not have a business relationship with CHECOREPUESTOS S.A.S. 
  c. If a return or warranty claim is rejected, the shipping costs must be borne by the customer. If CHECOREPUESTOS S.A.S. has assumed the cost, the shipping costs will be charged.
  
  

CAUSES FOR REJECTION OF RETURNS OR WARRANTIES

The following will be grounds for rejection:

• Regarding returns: 
  a. Returns will not be accepted for products with damaged, torn, or damaged boxes or packaging. 
  b. When the product has been installed. 
  c. Returns will not be accepted if the reason does not match the type of return. 
  d. The replacement part is not required. 
  e. The customer has stock. 
  f. Market price differences. 
  g. Low turnover.
  
  
• Under warranty: 
  a. When it is proven that the product was not sold by CHECOREPUESTOS S.A.S. 
  b. When improper handling of the product is evident. 
  c. Claims will not be processed if the reason does not match the warranty.
  Por último, para CHECOREPUESTOS S.A.S. es importante que el cliente tenga en cuenta los siguientes conceptos claves, los cuales le serán de utilidad en caso de realizar un trámite de devolución o garantía.
  
  
  
  

DEFINITIONS

Warranty: A claim made on a product that is definitively unmarketable because it has malfunctions or cosmetic issues (broken, deformed, incomplete), and must be returned for a refund or exchange for a new one in optimal condition. 

Return: A claim made on a product that must be returned for a reason other than a warranty. This means that the product is functional but is being returned because the wrong quantity or application was ordered, more units arrived than requested, or there was a shipping error.

RECOMMENDATIONS TO TAKE INTO ACCOUNT:

The minimum legal warranty period for a new product is twelve (12) months, counting from the date of purchase. 

CHECOREPUESTOS S.A.S. accepts returns within ten (10) days of the invoice date of the merchandise. After this period, returns will not be accepted. 

Be sure to carefully review your orders before submitting them. Check that your contact information (such as name or company name, address, phone number, email address, etc.) is correct. Check that the requested references are the ones you actually need. Confirm that the order quantities match those you entered when placing the order and are the actual quantities you intend to order. Check the brands and units of measurement.

• Make sure you thoroughly review your orders before submitting them. Check that your contact information (name, company name, address, phone number, email address, etc.) is correct. Check that the requested references are the ones you actually need. Validate that the order quantities match the ones you entered when placing the order and are the actual quantities you intend to order. Verify the brands and units of measurement.
• If you notice that upon receiving the merchandise, the boxes or packages show signs of mishandling, are broken, leaking fluids, or similar signs, please refrain from accepting them or include the following text on the receiving guide: "Received without checking contents." Inspect it immediately in the presence of the carrier and add any necessary changes to the carrier's guide, leaving a photo of what was found.
• If you prefer not to accept the merchandise upon delivery because mishandling is evident, that is your right. In such a case, we appreciate taking a photograph of the boxes or packages so that your account advisor can be notified.
  
  

Effective from: 15/08/2023

Click the icon to download the application form.

Code: C-PO-0001

Version: 1.0

Fecha de Ultima revisión: 15/08/2023