FREQUENTLY ASKED QUESTIONS
Products and purchases
What vehicle brands do your spare parts cover?
We work with auto parts for mid- and high-end European vehicles, especially brands such as Audi, BMW, VW Group brands, Mercedes Benz, MINI, Peugeot, and Citroën.
What information do I need to quote or purchase a spare part?
Please have the VIN number found on the vehicle registration card ready. If you don't have this information, please provide the make, model, engine displacement, and engine lettering. This will allow us to provide you with faster and more accurate advice.
I'm not sure which spare part I need, can you help me?
Of course! Our advisors are ready to help you identify the right spare part. Additionally, our online catalog has images, references, applications, and more to help you make the best decision. Go to the Contact Us section and you'll find our communication channels. servicioalcliente@checorepuestos.com.
Can I order advertising material from the brands you distribute?
Of course! If you're a customer, you can request advertising for your business or workshop. Write to us through the available channels.
What if I can't find the spare part I need?
Don't worry. Our sales team will help you find it or process a personalized request if it's not listed.
Care and policies
Do you ship nationwide?
Yes! We ship nationwide through partner carriers with preferential rates. We also work with the distribuidor of your choice.
Can I remove a product from my order if it has already been invoiced?
You can notify your sales representative of the change; however, this will delay your shipment. It's best to carefully review your purchase order before submitting it. If you need to add anything else, you can do so in a new purchase order.
Where do I request a copy of an invoice or credit note?
You can write to us at facturacion@checorepuestos.com or call us. We'll be happy to send you a copy of the document.
How can I become a Checorepuestos customer?
We are wholesale distributors. To join, simply send us the following documents: membership form, RUT (Tax ID), Chamber of Commerce ID, and a copy of the legal representative's ID.
What are your opening hours?
We're open Monday through Friday, 7:25 a.m. to 5:00 p.m., nonstop. We're always ready to help.
How can I pay my bills?
You can pay via PSE on our website, or by transfer to our accounts at Davivienda, Banco Caja Social, Banco de Bogotá, or at banking correspondents of these institutions.
How long does it take for my order to arrive?
Locally, we deliver in less than 24 business hours. Nationwide, in 2 to 3 days, and you can track your shipment using your tracking number.
I forgot my password or need access to the website?
If you're already a customer, you can request access through our website through your assigned sales representative. If you've forgotten your password, use the "Remember Password" option and follow the instructions you'll receive in your email.
Guarantees and account statements
What warranty do the products have?
All our spare parts come with a 12-month warranty from the invoice date. This ensures quality and support with every purchase.
Why hasn't my order shipped yet if it's already been billed?
Once invoiced, the order is verified at our distribution center. It may be in the shipping process or awaiting pickup by the carrier.
I have a credit balance, how do I use it?
You can use it for your next payment and notify us of the transfer through any of our customer service channels.
How do I check the status of my account?
You can check your updated account statement from our online catalog. Just log in with your username and password.
LET'S TALK
Do you have questions, comments, or need information about our products or services?
Don't hesitate to write to us. We'll be happy to help. Your message is important to us.
